Privacy Policy

This Privacy Policy describes how Flowers 'N' Balloons ("we", "us", or "our"), an event planning company based in Bangalore, Karnataka, India, collects, uses, and protects information when you visit our website www.flowersnballoons.com or contact us to enquire about our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you fill out our contact or enquiry form, we collect:

• Your full name
• Mobile number / phone number
• Email address
• Event type, date, and budget range
• Any message or additional details you share

b) Information Collected Automatically

When you visit our website, certain data is automatically collected through cookies and tracking technologies, including:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the site
• Referring URL (how you found our website)
• Clicks, interactions, and conversion events

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide event planning quotes
• Contact you via phone, WhatsApp, or email about your event requirements
• Confirm bookings and coordinate event details
• Improve our website content and user experience
• Measure the performance of our Google Ads campaigns
• Show you relevant advertisements on Google and partner websites
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your experience and enable advertising features. We use the following types of cookies:

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. To opt out of Google's use of cookies for advertising, visit Google Ad Settings.

4. Google Ads & Remarketing

We use Google Ads to advertise our services online. As part of this:

• Conversion Tracking: Google may place a cookie on your device when you click on one of our ads. This helps us measure whether a visit resulted in an enquiry or booking.
• Remarketing: We may show ads to people who have previously visited our website as they browse other sites on the Google Display Network.
• Google Analytics: We use Google Analytics to understand website traffic and user behaviour. This data is aggregated and anonymous.

Google's use of advertising cookies enables it to serve ads based on your prior visits to our site. You can opt out of personalised advertising by visiting www.google.com/settings/ads or www.aboutads.info.

5. Third-Party Services

We use the following trusted third-party services that may process your data:

• Web3Forms — Processes contact form submissions and forwards enquiries to our email inbox. Privacy Policy
• Google Analytics — Website analytics and performance tracking. Privacy Policy
• Google Ads — Online advertising and conversion tracking. Privacy Policy
• WhatsApp (Meta) — For direct customer communication via our WhatsApp chat button. Privacy Policy
• Google Fonts — Font delivery service (no personal data collected).

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

6. How We Store & Protect Your Data

Your personal information is handled with care:

• Form enquiries are delivered directly to our secure business email and are not stored on public servers.
• We do not maintain a database of customer personal information on our website.
• Our website is served over HTTPS, ensuring encrypted data transmission.
• Access to your enquiry data is restricted to authorised team members only.
• We retain enquiry data only as long as necessary to respond to your request or fulfil your booking.

7. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct any inaccurate information.
• Deletion — Request that we delete your personal data from our records.
• Opt-out — Unsubscribe from any future marketing communications at any time.
• Withdraw consent — Withdraw consent for data processing at any time (where consent is the legal basis).

To exercise any of these rights, please contact us at support@flowersnballoons.com. We will respond within 7 business days.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

9. External Links

Our website may contain links to external websites such as Instagram, Pinterest, and Google Maps. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

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